MGM HOTELS & RESIDENCES GENERAL SALES CONDITIONS

 

The sales conditions are subject to articles R-211-3 to R-211-11 of the tourism code in force on 1st July 2015, and which are reproduced in full below. Reserving one of the holidays implies complete acceptance of our sales conditions. These general sales conditions may be altered or added to at any time by MGM HÔTELS & RÉSIDENCES. In this event, the new version of the general sales conditions will be uploaded on line by MGM HÔTELS & RÉSIDENCES. Once it is on line, the new version of the general sales conditions will apply automatically to any new reservation.

STATUTORY PROVISIONS OF THE TOURISM CODE


ART. R211-3 

Subject to the exclusions provided for in the third and fourth paragraphs of article L. 211-7, any offer and any sale of travel facilities or holidays gives rise to the issue of appropriate documents which comply with the rules set out in this section. In the case of the sale of tickets for air travel or tickets for travel on a regular airline not accompanied by facilities connected with these flights, the vendor will provide the purchaser with one or more tickets for the entire journey issued by the transporter or on their responsibility. In the case of on-demand travel, the name and address of the transporter, on whose behalf the tickets are issued, must be mentioned. Separate invoicing of the different elements of the same tourist package does not remove the obligations imposed on the vendor by the statutory provisions of this section.

 

ART. R211-3-1 

Pre-contractual information must be exchanged and the contractual conditions must be provided in writing. They may be exchanged or provided by electronic means in accordance with the conditions provided for in articles 1369-1 to 1369-11 of the civil code. Mention must be made of the name or corporate name and address of the vendor and an indication of their registration as provided for in article L. 141-3 or, where applicable, the name, address and an indication of their registration with the federation or union referred to in the second paragraph of article R. 211-2.

 

ART. R211-4 

Prior to the conclusion of the contract, the vendor must provide the consumer with details of prices, dates and other elements which make up the facilities provided at the time of the journey or holiday such as :
01. The destination, means, features and categories of transport used,
02. The type of accommodation, its location, its level of comfort and principal features, its approval and tourist classification in accordance with the regulations and practices in the destination country,
03. The catering facilities provided,
04. The description of the itinerary when it involves a round trip,
05. The administrative and health formalities to be completed by nationals and citizens of another Member State of the European Union or of a State which is a party to the European Economic Area Treaty, in the case, in particular, of frontier crossings and the timescale in which they must be completed,
06. Visits, excursions and other services included in the package or available on payment of a supplement,
07. The minimum or maximum size of the group required to enable the journey or holiday to take place and, if the journey or holiday is subject to a minimum number of participants, the date by which the consumer must be notified in the event of cancellation of the journey or holiday: this date may not be set at less than twenty-one days before departure,
08. The amount or the percentage of the price to be paid on account at the conclusion of the contract and the payment schedule for the balance,
09. The terms of price revisions as provided for in by the contract in application of article R. 211-8,
10. Contractual cancellation conditions,
11. Cancellation conditions established in articles R. 211-9, R. 211-10 and R. 211-11,
12. Information concerning the optional subscription to an insurance policy covering the consequences of certain cases of cancellation or an insurance contract covering certain specific risks, particularly the cost of repatriation in the event of accident or illness,
13. When the contract includes air travel facilities, the information provided for in articles R. 211-15 to R.211-18 for each stage of the flight.

 

ART. R211-5 

The preliminary information provided to the consumer is binding on the vendor unless in this information the vendor expressly reserves the right to amend certain elements. In this case, the vendor must clearly indicate the extent of the amendments and to which elements such amendments may be applied. In any case, the consumer must be notified of all amendments to the preliminary information before the conclusion of the contract.

 

ART. R211-6 

The contract concluded between the vendor and the purchaser must be in writing and in duplicate, with one copy being provided to the purchaser, and signed by both parties. When the contract is concluded by electronic means, it is concluded in application of articles 1369-1 to 1369-11 of the civil code. The contract must include the following clauses:
01. The name and address of the vendor, of their guarantor and the name and address of the organiser,
02. The destination or destinations of the journey and, in the case of a tour or split journey, the relevant periods and their dates,
03. The means, features and categories of transport used, the dates and places of departure and return,
04. The type of accommodation, its location, its level of comfort and principal features, its tourist classification in accordance with the regulations and practices in the destination country,
05. The catering facilities provided,
06. The itinerary when a round trip is involved,
07. Visits, excursions or other services included in the overall price of the journey or holiday,
08. The total price of the facilities invoiced and information concerning any possible amendments to the invoice in accordance with the provisions of article R. 211-8,
09. Information, if applicable, concerning any fees or taxes pertaining to specific services such as landing fees, embarkation or disembarkation fees in ports and airports and holiday taxes when not included in the price or facilities provided,
10. The payment schedule and terms of payment of the cost. The final payment made by the purchaser may not, in any case, amount to less than 30% of the cost of the journey or holiday and must be made at the time the documents enabling the journey or holiday to take place are handed over,
11. Specific conditions requested by the purchaser and accepted by the vendor,
12. The conditions in which the purchaser may lodge a complaint against the vendor for non-fulfilment or unsatisfactory fulfilment of the contract, which complaint must be lodged as early as possible by any means enabling an acknowledgement of receipt to be obtained from the vendor. Where applicable, the organiser of the journey and provider of the facilities concerned must be notified in writing,
13. The latest date by which the purchaser must be notified in the event of the cancellation of the journey or holiday where the journey or holiday is dependent on a minimum number of participants, in accordance with the provisions of the 7° of article 

 

R. 211-4

14. Contractual cancellation conditions,
15. The cancellation conditions provided for in articles R.211-9, R. 211-10 and R. 211-11,
16. Details of the risks covered and the amount of cover provided by the vendor’s professional liability insurance policy,
17. Information concerning the insurance policy covering the consequences of some cases of cancellation taken out by the purchaser (policy number and name of insurer) and concerning the assistance insurance policy covering certain specific risks, particularly the cost of repatriation in the event of accident or illness. In this case, the vendor must provide the purchaser with a document specifying as a minimum the risks covered and the risks excluded,
18. The latest date by which the purchaser must notify the vendor should they transfer the contract,
19. The undertaking to provide the purchaser, at least ten days before their scheduled departure date, with the following: a) the name, address and telephone number of the vendor’s local representative or, if they do not have one, the names, addresses and telephone numbers of local organisations able to assist the consumer in case of difficulty or, failing that, the telephone number on which they may make urgent contact with the vendor, b) where minors are travelling abroad, a telephone number and an address where they can directly contact the child or the person in charge where they are staying,
20. The clause covering cancellation and refund without penalty of the sums paid by the purchaser in the event that the mandatory information provided for in 13° article R. 211-4 is not supplied,
21. The undertaking to provide the purchaser, in good time before the start of the journey or holiday, with the departure and arrival times.

 

ART. R211-7 

The purchaser may transfer their contract to a transferee who fulfils the same conditions as them to take the journey or holiday, as long as the contract has not come into effect. Unless there is a stipulation more favourable to the transferor, the latter is required to notify the vendor of their decision by any means that enable them to obtain acknowledgement of receipt no later than seven days before the start of the journey. In the case of a cruise, this is extended to fifteen days. The transfer does not, in any case, require the prior consent of the vendor.

 

ART. R211-8 

Where the contract includes the express option to alter the price, within the limits provided for in article L211-12, it must mention the exact means of calculating the price alterations, for both increases and decreases, and specifically the amount of the cost of transport and related taxes, the currency or currencies which may have an impact on the price of the journey or holiday, the part of the price to which the alteration applies, the exchange rate or currency used to establish the price shown in the contract.

 

ART. R211-9 

When, before the purchaser departs, the vendor is obliged to amend one of the essential elements of the contract such as significantly increasing the price, and when they ignore the requirement to notify the consumer mentioned in 13° of article R. 211-4, the purchaser may, without prejudice to any claim for compensation for any loss sustained and after having been notified of it by the vendor by any means enabling acknowledgment of receipt to be obtained :

•  either rescind the contract and obtain the immediate refund of the sums paid without penalty,
• or accept the amendment or the replacement journey offered by the vendor. An amendment to the contract specifying the amendments is then signed by the parties. Any reduction in price will be deducted from the funds remaining due from the purchaser and, if payment has already been made by the latter, the overpayment must be returned to them before their departure date.

 

ART. R211-10 

In the case provided for by article L.211-14, when the vendor cancels the journey or holiday before the purchaser’s departure, they must inform the purchaser by any means which enable acknowledgement of receipt to be obtained. The purchaser will receive an immediate refund from the vendor of the sums paid without penalty and without prejudice to any claim for compensation for any loss sustained. In this event, the purchaser will receive compensation equal to the penalty they would have borne had it been them who cancelled the contract on this date. The provisions of this article do not in any case prevent an amicable conclusion with the intention that the purchaser accepts a replacement journey or holiday offered by the vendor.

 

ART. R211-11 

When, after the purchaser’s departure, the vendor finds themselves unable to provide the majority of the facilities provided for in the contract representing an appreciable percentage of the price honoured by the purchaser, the vendor must immediately make the following provisions without prejudice to a claim for any loss sustained :

•  either offer facilities to replace the facilities provided for bearing any additional cost themselves and, if the facilities accepted are of an inferior quality, the vendor must refund the difference in price to the purchaser on their return,
•  or, if they are unable to provide any replacement facility or if the replacement is rejected by the purchaser for valid reasons, provide the purchaser, at no additional cost, with travel tickets to ensure their return in conditions that may be deemed equivalent to their place of departure or to another location accepted by both parties. The provisions of this article will apply in the event of non-compliance with the requirement provided for in 13° of article R. 211-4.

GENERAL SALES CONDITIONS

 

1 - PURPOSE

These General Terms and Conditions of Sale define the rights and obligations of the parties regarding the booking of stays offered by MGM HOTELS & RÉSIDENCES, either directly by the Company or through its commercial partners. 

By making a reservation, the Client unreservedly accepts these General Terms and Conditions of Sale. The Client acknowledges having read the information related to personal data protection included herein. 

The applicable General Terms and Conditions of Sale are those in effect on the reservation date. 

 


2 - DEFINITIONS OF TERMS 

Client: refers to any individual booking a stay at MGM HOTELS & RÉSIDENCES’ properties, whether as a consumer or a professional, for private or professional purposes, but unrelated to the hospitality industry. 

 

Company: refers to MGM HOTELS & RÉSIDENCES, registered with the Annecy Trade and Companies Register under number 810 997 817, with the following contact details: 

MGM HOTELS & RÉSIDENCES, 1 allée du Parmelan – PAE de la Bouvarde – 74370 METZ TESSY 

Email address: booking@mgm-groupe.com 

 

Website: refers to the website https://www.mgm-hotels-residences.com/ and related mobile services. 

 

Commercial partners: any professional or business partner that has agreed with the Company to promote its offered stays. 

 

Booking: refers to the contract established between the Company and the Client, as detailed in the following paragraphs. This contract includes agreements for the rental of Tourist Residences, whether made remotely or directly at the Residences. It also covers any additional services the Client may have reserved simultaneously. 

 

Law: refers to any binding legal provision or regulation. 

 

Residence: refers to all apartments offered for tourist rental by the Company. 

 


3 - BOOKING 

3.1. Client’s choice of services 

The Client is responsible for their choice regarding the reservation, and the Company cannot be held liable for this decision. The Client ensures the nature, destination, and booking conditions are suitable for their needs. 

The Client acknowledges having received the necessary advice and information to ensure that the offer meets their requirements, enabling them to make the booking with full knowledge of the facts. 

The information provided on the Website is available in both French and English. 

The Client selects their stay from the offers presented on the Website and through the Company's Commercial Partners. 

 

3.2. Booking Process  

1. Before making a reservation, the Client must specify whether the booking is for personal use or on behalf of a company. 

 

2. The Client declares they have the full legal capacity to agree to these terms and conditions. In this regard, the Client confirms they are over 18 years old and can legally conclude contracts following the law. 

 

3. The Client considers the reservation accepted once the booking process is complete. 

 

4. Reservations made by the Client can be done either through the online booking form available on the Website or the websites of Commercial Partners or by contacting the Company directly by phone or in person at the hotels and residences. 

 

5. For online bookings, the reservation is deemed finalized upon receipt of the booking confirmation and the online payment of the deposit by credit card. 

 

6. The Client agrees to complete the requested information on the booking form and certifies its truthfulness and accuracy. 

 

7. The booking process through the Website follows these steps: 

  • Step 1: Search for the residence or Company, and select a type of accommodation and rate. 
  • Step 2: Verify the reservation details, including the dates of stay, the chosen rate, and any additional services the Client may have selected. 
  • Step 3: Enter the Client's contact details. 
  • Step 4: Review and accept the General Terms and Conditions of Sale. 
  • Step 5: Enter credit card details for deposit or full reservation payments. 
  • Step 6: Confirm and validate the booking by the Client. 

 

3.3. Booking Confirmation 

1. The Company acknowledges receipt of the Client's booking by sending an email containing the Booking number, a summary of the Booking with the offer, details of the reserved services, prices, the date of booking, the Client’s acceptance of these Terms and Conditions, and contact information for submitting any potential complaints. 

 

2. The reservation is considered final and binding upon receipt of the booking confirmation email sent by the Company. 

 

 

3.3. Booking Confirmation 

1. The Company acknowledges receipt of the Client's booking by sending an email containing the Booking number, a summary of the Booking with the offer, details of the reserved services, prices, the date of booking, the Client’s acceptance of these Terms and Conditions, and contact information for submitting any potential complaints. 

 

2. The reservation is considered final and binding upon receipt of the booking confirmation email sent by the Company.

 

3.4. Payment Methods 

The deposit or full payment for your reservation can be made using the following payment methods: 

 

1. by sending a cheque to MGM HOTELS & RÉSIDENCES, 1 Allée du Parmelan – PAE de la Bouvarde – 74370 METZ TESSY. 

The name on the cheque must match the name of the person making the booking. MGM reserves the right to refuse the cheque if this condition is not met. 

 

2. by sending ANCV holiday vouchers. These must have a validity date of more than 6 months from the date of sending. 

No refunds or change will be provided for ANCV payments. 

 

3. by E-ANCV by contacting our agents at +33(0)4 50 272 272. 

No refunds or change will be provided for ANCV payments. 

 

4. by bank transfer to MGM's bank account, the details of which are provided in the quote/option letters. 

 

5. by credit card payment, via the secure payment link sent by MGM or at the reception using the payment terminal (TPE) at the establishments. 

 

6. by cash (only at the residences and hotels), up to a maximum of €1,000 per reservation for French residents and €15,000 for foreign residents (proof of residence required). 

 


4 - MODIFICATION AND CANCELLATION OF STAYS AND ADDITIONAL SERVICES BY THE CLIENT 

1. Following Article L.121-21-8 of the Consumer Code, the Client is reminded that they do not have the right of withdrawal provided in Article L.221-28 of the Consumer Code for the reservation of their stay. 

 

2. In the event of cancellation or modification, the Client must notify the Company by mail or email at the following address: 

MGM HOTELS & RÉSIDENCES, 1 Allée du Parmelan – PAE de la Bouvarde – 74370 EPAGNY METZ TESSY 

Email address: booking@mgm-groupe.com  

 

3. The date of modification or cancellation will be determined based on the date of receipt of the notification. 

 

4. Any change to the stay dates will be considered a cancellation. 

 

5. Cancellation fees will be calculated according to the following schedule: 

  • More than 30 days before the start of your stay: no fee (except for the non-refundable insurance fee if purchased at the time of booking). 
  • Between 30 and 21 days before the start of your stay: 25% of the accommodation price. 
  • Between 20 and 15 days before the start of your stay: 50% of the accommodation price. 
  • Between 14 and 8 days before the start of your stay: 90% of the accommodation price and additional services. 
  • 7 days or less before the start of your stay, or no-show: 100% of the accommodation price and additional services. 

 

4.1. Special cancellation conditions for the chalets and apartments « L’Écrin de Jade » and « La Ferme de Juliette » 

Any cancellation or modification concerning stays booked at the "L’ÉCRIN DE JADE" and "LA FERME DE JULIETTE" residences will be subject to the cancellation fees outlined below: 

  • More than 180 days before the start of your stay: 25% of the accommodation price. 
  • Between 179 and 90 days before the start of your stay: 50% of the accommodation price. 
  • Between 89 and 30 days before the start of your stay: 75% of the accommodation price. 
  • Between 29 and 8 days before the start of your stay: 90% of the accommodation price and additional services. 
  • 7 days or less before the start of your stay, or no-show: 100% of the accommodation price and additional services. 

 

 

4.2. No-show and early termination of stay 

1. Any interruption of the stay, regardless of the type of accommodation, before the scheduled departure date in the reservation will result in the full payment of the agreed price. 

2. If the stay is ended earlier than the scheduled departure date, the full payment of the agreed price will still be required. 

3. In the case of non-consumption of a prepaid service, no refund will be provided. 

 


4.3. Cancellation Insurance 

The Company offers the Client the option to purchase Cancellation/Interruption Insurance through the AREAS insurance company, which must be taken out at the time of booking. In the event of cancellation or interruption due to an event covered in the insurance policy, the Client will avoid the financial consequences of this cancellation or interruption. 

 

The details of the cancellation/interruption insurance coverage are available upon request or can be downloaded from the Website. The Client has a fourteen-day calendar period from the conclusion of the insurance contract to exercise their right of withdrawal, without any fees or penalties, provided that all conditions are met, including: 

  • Proof of existing coverage by a previously taken policy; 
  • No claim has been filed by the Client under this policy; 
  • The cancellation insurance contract has not been fully executed. 

 

 

5 – ARRIVAL AND DEPARTURE 

1. In the tourist residences, keys are available for pick-up from 5:00 PM on the day of arrival specified in the Booking contract. Keys must be returned before 10:00 AM on the day of the Client's departure. If arrival is after 8:00 PM, the Client must inform the residence by phone to arrange a key handover appointment. 

 

2. In hotel establishments, keys are available for pick-up from 5:00 PM on the day of arrival specified in the Booking contract. Keys must be returned before 10:00 AM on the day of the Client's departure. 

 


6 –  SECURITY DEPOSIT 

1. For reservations in a Residence, a security deposit of €500 is required from the Client. 

 

2. Payment by cash is not accepted. 

 

3. The deposit will be refunded to the Client at the end of the stay, after settling the cost of any services consumed on-site and deducting any charges for potential damages, uncleaned kitchens (a cleaning fee of €50 will be charged), missing items (such as bathrobes, towels, access cards, etc.). 

 

4. Any violation of the Residence’s house rules by the Client may result in the Company withholding the full amount of the security deposit. 

 


7 - PETS 

1. Except for chalets, pets are allowed upon presentation of a rabies vaccination certificate, in accordance with the terms and conditions outlined below. 

 

2. Only one pet per apartment is permitted. 

 

3. The Client must reserve a pet package at €100 for a one-week stay, or a prorated amount for shorter stays. 

 

4. Pets must be kept on a leash in common areas and are not allowed near pools or recreational areas. 

 

5. The Company's management reserves the right to refuse access to certain categories of pets. It is the Client's responsibility to verify their pet's acceptability before the stay, and the Company shall not be held responsible.

 


8 - STAYS 

1. The Company provides a set of internal rules for each of its establishments. The Client agrees to read and comply with these rules. 

 

2. The Client acknowledges the following prohibitions: 

  • Bringing skis, ski boots, sledges, and any ski equipment into the accommodation or on the balconies. 
  • Hanging laundry on balcony railings, including bath towels. 

 

3. The Client agrees to use the accommodation, regardless of type, in a reasonable manner and according to its intended purpose. 

 

4. Any failure to comply with these obligations may result in the Company asking the Client to leave the premises without compensation or refund. 

 

5. Any damage caused by the Client or by persons under their responsibility in the accommodation or any areas occupied during the stay may be charged directly to the Client, based on repair costs. Any damage must be reported to the hotel reception.

 

6. In compliance with French regulations, the Client will be asked to complete a police registration form upon arrival. The Client will need to present an ID to determine whether they need to complete the form. 

 


9 - RECREATIONAL SPACES 

1. Access for minors  

Access to hotel facilities and services for minors will be allowed according to the internal regulations of the hotel or residence. In all cases, minors must be accompanied by an adult to access the swimming pool, subject to the specific conditions and hours of the hotel or residence. Access to the sauna, hammam, rest areas, and fitness rooms in the hotels and residences is strictly prohibited for minors. 

 

2. Compliance with Safety Instructions and Internal Rules 

The Company provides the Client with internal rules and safety instructions in each of its establishments. The Client acknowledges having read and agrees to comply with them. The Company reserves the right to add additional instructions if necessary.  

Any failure to comply may result in the Company withholding the Client’s security deposit. 

 

3. Hours 

The hours for accessing recreational spaces are displayed at the hotel or residence reception. The Company reserves the right to change the opening hours of these facilities without notice. The Client cannot claim any compensation for such changes. 

 


10 -  POSSIBLE MODIFICATIONS OF SERVICES 

1. The Company cannot be held liable for failure to fulfill its obligations in the event of force majeure, for the duration of the force majeure event, and commits to making all reasonable efforts to limit its effects. 

 

2. For the purposes of these terms, force majeure is defined as any event or circumstance that the parties could not reasonably have foreseen or controlled at the time of booking, due to its external, unpredictable, and irresistible nature. Therefore, in addition to events recognized by French case law and courts, the following are considered force majeure events: total and partial strikes, whether internal or external to the Company; the closure of a site or shared facilities (such as swimming pools); adverse weather conditions, epidemics, fire, storms, flooding, water damage, or a malfunction of the computer system disrupting normal business operations. 

 

3. In the event of an exceptional situation or an inability to provide the accommodation initially chosen by the client, or in cases of force majeure, the Company reserves the right (with the client's consent) to accommodate the client in another establishment offering services of the same nature.

 


11 - PRESENTATION OF SITES AND ACTIVITIES 

1. All information regarding the sports and leisure activities available at mountain resorts, as well as those in the surrounding areas, is provided by the Tourist Offices and is communicated to the Client for informational purposes only. The Company cannot be held responsible if any of these activities are unavailable during your stay. For additional information regarding the life and events of these resorts, the Client is encouraged to contact the respective Tourist Offices directly. 

 

2. The photographs and graphic materials displayed on the Website, those of Commercial Partners, or on any other paper or digital media, are for indicative purposes only. Variations may occur, particularly due to changes in furniture and/or potential renovations.

 


12 -  COMPLAINTS 

1. The Client has 48 hours after arrival to report in writing any issues regarding the description, quality, or cleanliness of their accommodation to the reception of the establishment. After this period, the Company will not consider any further complaints. 

 

2. Any complaint related to the stay must subsequently be addressed in writing to the Reservations Service (via a registered letter with acknowledgment of receipt, accompanied by a copy of the dispute report made at the reception, for cases where applicable). This must be done within a maximum of 1 month after the end of the stay. 

 


13 - LIABILITY 

1. The Client acknowledges that the Company shall not be held liable for any loss, theft, or damage to personal belongings within the tourist residences, either during the stay or upon vacating the premises. 

 

2. The Client acknowledges that the Company will only be liable within the limits set by law in cases of loss, theft, or damage to personal belongings within its establishments, including both common areas and the accommodation. In this regard, the Company provides safes in the accommodation and recommends that the Client store valuable items there. The Company also advises the Client not to leave valuables visible in their vehicle parked on the Company’s premises. 

 


14 - RESPECT FOR PRIVACY AND PERSONAL DATA 

In accordance with Law No. 78-17 of January 6, 1978, known as the "Data Protection Act," and the European Regulation 17 updated on February 13, 2023, No. 2016/679 of April 27, 2016, the Company informs the Client that it implements personal data processing, for which it is responsible. 

 

The Client is informed on each data collection form about the mandatory or optional nature of the answers, indicated by an asterisk. 

 

The form clearly and concisely specifies the following information: 

  • Purpose of the processing: the personal data collected is intended for processing client bookings, as well as for loyalty programs and/or marketing of stays. 
  • Recipients of these data: the Company may transfer these data (including to countries outside the EU) to partners and/or service providers for commercial purposes. 
  • Data retention period: the data will be kept for a maximum of three years if the client has not contacted the Company or responded to a commercial offer. 
  • Rights of the client: the client has the right to rectify or delete their data, to limit processing, and to request the portability of their data. 
  • Right to complain: the client has the right to file a complaint with the relevant supervisory authority. 

 

The collected data is intended for use by the Company, its subsidiaries within the MGM group, and its partners and service providers (including for online payments). 

 

The collection of personal data may involve cross-border transfers outside the European Union. This data is collected as part of pre-contractual or contractual measures for registering the client’s booking. 

 

By providing this personal information, the client authorizes the Company to use it for purposes such as managing the loyalty program, commercial promotions, handling complaints, sending satisfaction surveys, and newsletters (with an unsubscribe link at the bottom of each commercial email). 

 

The client may contact the Data Protection Officer (DPO) responsible for data protection within the MGM group at the following email address: dpo@mgm-groupe.com 

 


15 - APPLICABLE LAW AND COMPETENT JURISDICTION 

1. These General Terms and Conditions of Sale are governed by French law. 

 

2. Any claims regarding the non-performance or poor performance of the Reservation by the Company must be reported by the Client, under penalty of forfeiture, by registered letter with acknowledgment of receipt, within fifteen days following the date of departure from the Company to: 

MGM HOTELS & RÉSIDENCES, 1 allée du Parmelan – PAE de la Bouvarde – 74370 EPAGNY METZ TESSY 

Email address: booking@mgm-groupe.com 

 

3. Notwithstanding the above, any dispute regarding the interpretation, execution, and validity of these General Terms and Conditions of Sale will be subject to the exclusive jurisdiction of the competent Courts of Annecy. 

 


16 - EVOLUTION OF SALES CONDITIONS 

1. The General Terms and Conditions of Sale are regularly updated, particularly due to regulatory changes. The new General Terms and Conditions of Sale will apply from their publication date on the Website. 

 

2. The General Terms and Conditions of Sale, including the Privacy Policy, the Terms of Use of the Website, and, where applicable, any specific conditions related to certain offers, constitute the entire contract between the Client and the Company regarding their booking on the Website and supersede any previous general terms and conditions of sale. 

 

3. In the event that any provision of these General Terms and Conditions of Sale is declared invalid, in whole or in part, for any reason, the other provisions will remain in effect. 

 

Update 16/12/2024

 

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